Sheraton Hong Kong Hotel and Towers sits near Tsim Sha Tsui Star Street, K11, and Tsim Sha Tsui Station, with harbour views from the rooms. Guests can watch the Hong Kong night skyline and laser show from the rooms and use the sky lounge and rooftop pool. Luggage left on the first floor is taken up to the room, and after checkout it can be stored again at the second-floor concierge. Noise from neighbouring room doors, hallway conversations, and chairs being dragged on the floor above carries into the rooms.